1934786
9780873895934
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
by Derek R. Allen
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- Condition: Good
- Provider: Bonita
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- Comments: Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Product details
- ISBN-13: 9780873895934
- ISBN: 0873895932
- Publisher: ASQ Quality Press
AUTHOR
SUMMARY
Derek R. Allen, Ph.D., is the Senior Vice President and Director of Research for Market ProbeDerek R. Allen is the author of 'Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations' with ISBN 9780873895934 and ISBN 0873895932.
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