Customer Relationship Management How to Turn a Good Business into a Great One!

Name: Customer Relationship Management How to Turn a Good Business into a Great One!
Author: Roberts-Phelps, Graham
ISBN: 9781854181190

by Roberts-Phelps, Graham

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ISBN-13: 9781854181190
ISBN: 185418119X
Publisher: Thorogood

AUTHOR

Roberts-Phelps, Graham

SUMMARY

Graham Roberts-Phelps provides innovative ideas for customer service skills, how to segment your customers by value, pattern and buying criteria and how to generate a customer culture through the right methods of recruitment and training.Roberts-Phelps, Graham is the author of 'Customer Relationship Management How to Turn a Good Business into a Great One!' with ISBN 9781854181190 and ISBN 185418119X.

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