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9780786302987
Customer-Centered Reengineering Remapping for Total Customer Value
by Crego, Edwin T., Schiffrin, Peter D., Albrecht, Karl
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Product details
- ISBN-13: 9780786302987
- ISBN: 0786302984
- Publisher: McGraw-Hill School Education Group
AUTHOR
SUMMARY
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".Crego, Edwin T. is the author of 'Customer-Centered Reengineering Remapping for Total Customer Value' with ISBN 9780786302987 and ISBN 0786302984.
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