Customer Acceptance of Water Main Structural Reliability

LIST OF EXHIBITS LIST OF TABLES LIST OF FIGURES FOREWORD ACKNOWLEDGMENTS EXECUTIVE SUMMARY CHAPTER 1: INTRODUCTION CHAPTER 2: TECHNICAL OPTIONS AND INTERNAL COSTS FORINFRASTRUCTURE RENEWAL CHAPTER 3: A SURVEY APPROACH TO ELICIT ATTITUDES ABOUTWATER MAIN RENEWAL CHAPTER 4: INCORPORATING EXTERNAL COSTS OF PIPE FAILUREAND RENEWAL CHAPTER 5: SUMMARY OF COMMUNICATION RESEARCH FINDINGS CHAPTER 6: THE COMMUNICATION PLAN FOR INFRASTRUCTURE RELIABILITY AND RENEWAL: AN OVERVIEW CHAPTER 7: STRATEGIES FOR DEVELOPING AN EFFECTIVE COMMUNICATION ACTION PLAN CHAPTER 8: A SUGGESTED AGENDA FOR FUTURE RESEARCH APPENDIX A: WATER UTILITY RELIABILITY SURVEY APPENDIX B: ECONOMETRIC MODEL OF CHOICE RESPONSES APPENDIX C: DRINKING WATER UTILITY INTERVIEW GUIDE APPENDIX D: DRINKING WATER UTILITY COMMUNICATION CASE STUDIES APPENDIX E: SAMPLE OUTREACH MATERIALS FOR COMMUNICATINGABOUT OVERALL INFRASTRUCTURE RELIABILITY GOALS, PLANS,AND ISSUES APPENDIX F: SAMPLE OUTREACH MATERIALS FOR COMMUNICATINGABOUT INDIVIDUAL INFRASTRUCTURE RENEWAL PROJECTS REFERENCES ABBREVIATIONSDamodaran, Nimmi is the author of 'Customer Acceptance of Water Main Structural Reliability' with ISBN 9781583213926 and ISBN 1583213929.