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9780273653059
This series cuts through the thought jungle, switches off the panic and gives you simple, concrete things to say, do and remember. It gives the clever tips and vital information you need to make the best of your last minute preparation.Jay, Ros is the author of 'Crisis Deliver Bad News, Manage Tough Situations, Limit the Damage', published 2001 under ISBN 9780273653059 and ISBN 0273653059.
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