Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition

Jeanne Ketola is the CEO of Pathway Consulting, Inc. She has more than 20 years of business experience as a manager, consultant, trainer, and third party auditor in a variety of industries including retail, printing, plastics, and manufacturing. Ketola has written many articles on the topic of ISO 9000, which have appeared in Quality Progress and Quality Digest, and she is a national speaker Kathy Roberts is the CEO of The BlueWater Group, Inc. She has extensive experience in industries including automotive, medical, electronics, industrial paper, and aerospace. Roberts has written many articles on the topic of ISO 9000, which have appeared in Quality Progress and Quality Digest, and she is an international speakerJeanne Ketola is the author of 'Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition', published 2009 under ISBN 9780873895750 and ISBN 0873895754.