Connecting with Your Customers

No matter where you work in your organization, you can get to know your customers better-and generate valuable results for your company. Connecting with Your Customers provides tested strategies for forging positive relationships with customers. Learn to: bull; Identify your organization's most profitable customers bull; Use powerful communication tactics to influence customers' behavior bull; Boost profits by winning customers' loyalty bull; Develop successful products and services with your customers' help THE RESULTS-DRIVEN MANAGER The Results-Driven Manager series collects timely articles from Harvard Management Update and Harvard Management Communication Letter to help managers sharpen their skills, increase their effectiveness, and gain a competitive edge. Presented in a concise, accessible format to save managers valuable time, these books offer authoritative insights and techniques for improving job performance and achieving immediate results.Harvard Business School Press Staff is the author of 'Connecting with Your Customers', published 2006 under ISBN 9781422103234 and ISBN 1422103234.