Computer Telephony Integration

Description in this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice communications systems including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs, provides a wealth of new ideas that will enable them to provide new services, existing services at lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogenous hardware/software environment.Yarberry, William is the author of 'Computer Telephony Integration' with ISBN 9780849399954 and ISBN 0849399955.