Complete Customer Service Letter Book, with Disk - Edward W. Werz - Paperback - BK&DISK 1st Edition | Rent 9780079116192

by Werz, Edward W.

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ISBN-13: 9780079116192
ISBN: 0079116191
Edition: 1
Publisher: McGraw-Hill Companies, The

AUTHOR

Werz, Edward W.

SUMMARY

From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any business situation under the sun and projects a positive and professional company image to customers. Includes a ready-to-implement customer service manual that's perfect for anysize compan y and a computer-ready 3 1/2" diskette.Werz, Edward W. is the author of 'Complete Customer Service Letter Book, with Disk - Edward W. Werz - Paperback - BK&DISK' with ISBN 9780079116192 and ISBN 0079116191.

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