Communication under Fire: How to Talk when Things Heat Up

Effective Communication is a Choice! Choose to Improve Your Success and Enhance Your Relationships! Communication Under Fire Explains why communication is difficult in tough situations Provides a model of what to do to improve effectiveness in every situation Delivers simple and compelling tools that show how to do it right You will be able to: Avoid the six factors that derail conversations Use the one style that hits a home run every time Handle the three styles that kill discussion Harness the five principles of impactful communication Apply the five tools to handle thorny situations Make the four commitments to radically improve your effectiveness Resist the hot buttons that get you off track The streamlined format delivers easy-to-use tools you can use today!Patterson, L. Bonita is the author of 'Communication under Fire: How to Talk when Things Heat Up', published 2007 under ISBN 9781434303684 and ISBN 1434303683.