6087341
9781857755343
A comprehensive look at ways of improving communication and management in general practice. Identifies the skills required of a practice manager and as any reader working in general practice knows, the job is more complex than that of the average manager working in the commercial world. A handy reference point for managers when undertaking staff appraisal, mediating in partnership disputes or improving communication between staff and patients.Phillips, Annie is the author of 'Communication and the Manager's Job', published 2002 under ISBN 9781857755343 and ISBN 1857755340.
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