Cisco IP Communications Express Callmanager Express with Cisco Unity Express

Cisco CallManager Express (CCME) is an IOS-based call control engine for IP Phones and PSTN Gateway calls integrated into Cisco branch office router products. It is part of the Cisco AVVID portfolio, addressing the small- and branch-office end of the market of 120 or fewer people per office. These can be standalone offices or enterprise branch offices networked together via IP, typically too small to make a Cisco CallManager with a Cisco Unity messaging system cost-effective to purchase or maintain. This market's voice needs were traditionally addressed with key systems, and little has been written in book form on Voice over IP (VoIP) or converged data and voice offerings applicable to this space. In addition, as CCME is a new product, no books on CCME currently exist. Cisco CallManager Express provides CCME tips and guidance not available in product literature or from other books. The book shows how the product features can be deployed together and customized to provide specific fits for different vertical market segment needs. The book is organized in three main sections: market segment overview and definition (Chapters 1-3); CCME capabilities: services, operation, design, deployment, applications, networking, and customer scenarios for specific vertical segments (Chapters 4-10); and maintenance and troubleshooting (Chapters 11 - 12).Hattingh, Christina is the author of 'Cisco IP Communications Express Callmanager Express with Cisco Unity Express', published 2005 under ISBN 9781587051807 and ISBN 158705180X.