468442
9780534511265
Case Studies in Service Operations
by Colley, John L., Jr.
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About this item
- Condition: Good
- Provider: BookCellar Contact
- Provider Rating: 92%
- Ships From: Nashua, NH
- Shipping: Standard, Expedited
- Comments: Has moderate shelf wear, highlighting, underlining and/or writing. Great used condition. MINIMAL HIGHLIGHTING OR MARKING, SPINE HAS HOLE, OTHERWISE INTACT AND VERY CLEAN.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
Product details
- ISBN-13: 9780534511265
- ISBN: 0534511260
- Publisher: Cengage South-Western
AUTHOR
SUMMARY
This book contains 49 real-world cases based on the author's experience and the experience of colleagues in service operations. Each case focuses on decision-making in an action-oriented setting and requires the use of analytical skills, risk assessment and judgment to effectively analyze them.Colley, John L., Jr. is the author of 'Case Studies in Service Operations' with ISBN 9780534511265 and ISBN 0534511260.
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