Business Interactions

CONTENTS OVERVIEW. PREFACE. ACKNOWLEDGEMENTS. INTRODUCTION: TO THE STUDENT. UNIT I. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Language Styles. Discussion Techniques. Introducing a Discussion. Role Playing. Preparing for the Role Playing: Brainstorming. Role Play 1A: Helping Retired Workers. Role Play 1B: An Anti-Letter Campaign. Role Play 1C: Solving the Traffic Problem. Role Play 1D: Improving Factory Conditions. Participant Self-Evaluation. Useful Vocabulary. UNIT II. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Effective Meetings. Discussion Techniques. Closing the Discussion. Role Playing. Organizing the Discussion. Role Play 2A: Dealing with Extended Breaks. Role Play 2B: Organizing English Courses. Role Play 2C: Improving Women''s Opportunities. Role Play 2D: Solving a Smoking Problem. Useful Vocabulary. UNIT III. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Effective Leadership. Discussion Techniques. Bringing in Others. Role Playing. Role Play 3A: A Kidnapping. Role Play 3B: Expanding Banking Services. Role Play 3C: Dealing With a Robbery. Role Play 3D: Hiring the Physically Handicapped. Useful Vocabulary. UNIT IV. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Effective Participation. Discussion Techniques. Interrupting. Role Playing. Role Play 4A: Food Poisoning. Role Play 4B: An Executive Shoplifter. Role Play 4C: An Extortion Note. Role Play 4D: A Day Care Center. Useful Vocabulary. UNIT V. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Steps in Problem Solving. Discussion Techniques. Getting a Point into the Discussion. Role Playing. Role Play 5A: Moonlighting. Role Play 5B: Flextime. Role Play 5C: A Compressed Work Week. Role Play 5D: Disappearing Office Supplies. Halfway Point: Participant Self-Evaluation. Useful Vocabulary. UNIT VI. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Effective Listening. Discussion Techniques. Avoiding Answering. Role Playing. Role Play 6A: A 35 Hour Work Week. Role Play 6B: Flexiplace. Role Play 6C: Part-Time Workers. Role Play 6D: A Community Service Project. Useful Vocabulary. UNIT VII. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Group Task Roles. Discussion Techniques. Correcting Yourself. Role Playing. Role Play 7A: A Troubled Employee. Role Play 7B: Improving the Civil Service. Role Play 7C: Job Sharing. Role Play 7D: Producing Pesticide. Useful Vocabulary. UNIT VIII. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Group Building Roles. Discussion Techniques. Keeping the Discussion Moving. Role Playing. Role Play 8A: Executive Benefits. Role Play 8B: Qualities of a Good Secretary. Role Play 8C: Promotion Criteria. Role Play 8D: A Company Brochure. Evaluating the Decision Making Process. Useful Vocabulary. UNIT IX. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Individual Blocking Roles. Discussion Techniques. Returning to the Subject. Role Playing. Role Play 9A: Raising the Retirement Age. Role Play 9B: Losing Talented Employees. Role Play 9C: Introducing Health Charges. Role Play 9D: Handling a "BUG" in the Office. Useful Vocabulary. UNIT X. Phrases. Listening Practice. Controlled Practice. Communication Concepts. Nonverbal Communication. Discussion Techniques. Summarizing. Role Playing. Role Play 10A: A "Go-Between". Role Play 10B: Banning Nonprescription Drugs. Role Play 10C: A Problem Of Pollution. Role Play 10D: Dismissing Unproductive Employees. Final Participant Self-Evaluation. Useful Vocabulary. APPENDICES.Matthews, Candace is the author of 'Business Interactions' with ISBN 9780131008762 and ISBN 0131008765.