Business Communication at Work

Unit 1: The Process and Challenge of Business Communication Chapter 1 Setting the Stage for Effective Communication Chapter 2 Choosing the Right Words Chapter 3 Developing Sentences and Paragraphs Unit 2: Basics for Communicating Effectively Chapter 4 Developing Listening Skills Chapter 5 Planning and Organizing Business Messages Chapter 6 Using Technology to Capture and Refine Ideas Chapter 7 Formatting Business Messages Unit 3: Writing Effective Messages Chapter 8 Messages That Promote Goodwill Chapter 9 Messages for Inquiries and Requests Chapter 10 Claim and Adjustment Messages Chapter 11 Persuasive Messages Chapter 12 Order, Credit, and Collection Messages Unit 4: Reports and Media Communications Chapter 13 Developing Memos and Memo Reports Chapter 14 Creating Press Releases and Newsletters Chapter 15 Constructing and Presenting Reports Chapter 16 Preparing Meeting Communication Unit 5: Employment Communications Chapter 17 Conducting the Job Search Chapter 18 Selling Yourself to EmployersSatterwhite, Marilyn is the author of 'Business Communication at Work' with ISBN 9780072930153 and ISBN 0072930152.