Building Operational Excellence It People and Process Best Practices

Running an effective and efficient IT organization goes beyond just having the right technology in place, and this book addresses how and why IT organizations must have effective ways to meet increased workloads, manage staff levels, and collaborate more effectively with business units. Valuable insight is provided into organizing IT people and processes and improving end-to-end management of critical resources. Techniques of analysis, assessment, and change management that help create the center of excellence are discussed, and techniques for implementing meaningful metrics to drive and demonstrate the business value of IT are offered.Allen, Bruce is the author of 'Building Operational Excellence It People and Process Best Practices', published 2004 under ISBN 9780974364971 and ISBN 0974364975.