Building a Chain of Customers Linking Business Functions to Create World Class Company

Richard J. Schonberger, author of the best-selling Japanese Manufacturing Techniques, World Class Manufacturing, and World Class Manufacturing Casebook (also from The Free Press), is a world-renowned authority on production and manufacturing. President of the consulting firm Schonberger and Associates, Inc., in Seattle, Washington, he was formerly George Cook Professor of Management at the University of Nebraska.Schonberger, Richard J. is the author of 'Building a Chain of Customers Linking Business Functions to Create World Class Company' with ISBN 9780029279915 and ISBN 0029279917.