by Flood, Robert L.

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ISBN-13: 9780471939672
ISBN: 0471939676
Edition: 1
Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Flood, Robert L.

SUMMARY

Presents a complete analysis regarding the strengths & weaknesses of Total Quality Management (TQM) & explores the opportunities & misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games & exercises enable readers to test & develop their understanding of this contemporary management philosophy.Flood, Robert L. is the author of 'Beyond TQM' with ISBN 9780471939672 and ISBN 0471939676.

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