5110465
9780814473832
Marketers talk about creating 'buzz', something which always threatens to fade away as soon as the next sound bite arrives to take its place. 'Beyond Buzz' shows readers how to listen to customers, identify what is important to them, and then craft the kind of message that will truly resonate - and not just fade away.Kelly, Lois is the author of 'Beyond Buzz The Next Generation of Word-of-mouth Marketing', published 2007 under ISBN 9780814473832 and ISBN 0814473830.
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