3848124
9780814478660
"Deals with real questions on the minds of industry leaders. Presents the best ideas of the best companies. Not just for 'quality professionals' and benchmarking experts, this book provides powerful information for anyone or any organization that is looking for a way to make improvements".--Fred Bowers, Corporate Benchmarking Program Manager, Digital Equipment Corporation.Spendolini, Michael J. is the author of 'Benchmarking Book' with ISBN 9780814478660 and ISBN 0814478662.
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