8833300
9781563273766
Since the benchmark first edition of this volume, many more organizations have become familiar with, and are using systematic improvement approaches such as Six Sigma. Thoroughly revised & updated to keep pace with new developments, this text explains how process maps are often the foundation of such approaches.Damelio Robert Staff is the author of 'Basics of Process Mapping, 2nd Edition', published 2011 under ISBN 9781563273766 and ISBN 1563273764.
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