Baldrige Award Winning Quality - 14th Edition: How to Interpret the Baldrige Criteria for Performance Excellence

The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results.The new 14th edition of the Baldrige Award Winning Qualityaddresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looksfor, and the questions typically asked during a visit.Mark Graham Brown is the author of 'Baldrige Award Winning Quality - 14th Edition: How to Interpret the Baldrige Criteria for Performance Excellence', published 2005 under ISBN 9781563273209 and ISBN 1563273209.