211666
9780738208039
Many companies who jumped onto the on-line bandwagon became enamored with the technology itself and forgot that the customer is still king. This title shows how any business can excel by becoming a service powerhouse.Spector, Robert is the author of 'Anytime, Anywhere How the Best Bricks-And-Clicks Businesses Deliver Seamless Service to Their Customers' with ISBN 9780738208039 and ISBN 0738208035.
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