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40872273

9783659628689

Antecedents of Service Recovery Performance: An Empirical Analysis of Frontline Employees in Banking Sector

Antecedents of Service Recovery Performance: An Empirical Analysis of Frontline Employees in Banking Sector
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Product details

  • ISBN-13: 9783659628689
  • ISBN: 3659628689
  • Publication Date: 2014
  • Publisher: LAP LAMBERT Academic Publishing

AUTHOR

Zeenat Murtaza

SUMMARY

Zeenat Murtaza is the author of 'Antecedents of Service Recovery Performance: An Empirical Analysis of Frontline Employees in Banking Sector', published 2014 under ISBN 9783659628689 and ISBN 3659628689.

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