Agile Manager's Guide to Extraordinary Customer Service

Extraordinary customer service doesn't just fix problems -- it avoids them in the first place. This book guides managers through every step of putting in place a system that will handle all customers efficiently, consistently, and with good humor -- whether they are dealing with a mail room clerk or the CEO. Quality customer service depends on senior managers empowering front-line employees to make the decisions that will keep customers happy and coming back. Examples of good and bad customer service from the author's own experience keep the text lively and engaging.Gage, Susan M. is the author of 'Agile Manager's Guide to Extraordinary Customer Service' with ISBN 9781580990141 and ISBN 1580990142.