Administrative Office Management An Introduction

The SEVENTH EDITION has enhanced coverage of the technology relating to administrative office management, including the human as well as the non-human element. Includes a new chapter on applications software used in the office environment. Presents a major new section on the Internet and its services in the Telecommunications chapter. Covers in-depth: employee empowerment, work teams, focus groups, telecommuting, hoteling, electronic resume banks, 360-degree appraisal feedback, knowledge management, and ISO 9000 certification.Quible, Zane K. is the author of 'Administrative Office Management An Introduction', published 2000 under ISBN 9780130859570 and ISBN 0130859575.