Achieving Service Excellence Strategies for Healthcare

On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.Fottler, Myron D. is the author of 'Achieving Service Excellence Strategies for Healthcare', published 2002 under ISBN 9781567931907 and ISBN 1567931901.