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6114646

9780131986008

A Complete and Balanced Service Scorecard

A Complete and Balanced Service Scorecard
$69.77
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Product details

  • ISBN-13: 9780131986008
  • ISBN: 0131986007
  • Publication Date: 2008
  • Publisher: FT Press

AUTHOR

Gupta, Praveen, Tyagi, Rajesh

SUMMARY

Learn to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures to maximize investments in people, services, processes, and technology.Gupta, Praveen is the author of 'A Complete and Balanced Service Scorecard', published 2008 under ISBN 9780131986008 and ISBN 0131986007.

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