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9780963046451

20:20 Crm A Visionary Insight into Unique Customer Contacts

20:20 Crm A Visionary Insight into Unique Customer Contacts
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  • Condition: Good
  • Provider: wagonwheelbooks Contact
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  • Ships From: DFW, TX
  • Shipping: Standard
  • Comments: paperback. cover and corner wear. bent book corner. ding on spine.
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Product details

  • ISBN-13: 9780963046451
  • ISBN: 0963046454
  • Publisher: Purdue University Press

AUTHOR

Anton, Jon, Anton, Jon, Philonenko, Laurent

SUMMARY

The contact center is at the heart of many businesses today, and CRM initiatives are making customer contact even more critical to the health of every company. 20:20 CRM provides a strategic view of where businesses should be going with their customer contact operation, with practical examples of how to get there.Anton, Jon is the author of '20:20 Crm A Visionary Insight into Unique Customer Contacts' with ISBN 9780963046451 and ISBN 0963046454.

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