5084488
9781741750089
Modern consumers are more demanding and informed than ever before, well aware that they have choice and that there is considerable competition for business. This book helps you identify what customers expect with detailed suggestions to enable you to exceed these expectations and reap the rewards.Griffiths, Andrew is the author of '101 Ways to Really Satisfy Your Customers ', published 2007 under ISBN 9781741750089 and ISBN 1741750083.
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