237247
9781865087443
Modern consumers are more demanding and informed than ever before, well aware that they have choice and that there is considerable competition for business. This book helps you identify what customers expect with detailed suggestions to enable you to exceed these expectations and reap the rewards.Griffiths, Andrew is the author of '101 Ways to Really Satisfy Your Customers How to Keep Your Customers and Attract New Ones' with ISBN 9781865087443 and ISBN 1865087440.
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